What it means, and what we keep
When you make a donation through MyMember, you can choose to give anonymously. This page explains exactly what that means, what information is still recorded, and what you give up by choosing it.
📋 In short: your name is hidden from public view, but the transaction itself is still recorded for accounting and audit purposes. Anonymous donations do not come with a receipt and cannot be used for a tax claim.
It means your name is not shown to the public. Your donation appears on the campaign page, donor list and campaign updates without a name attached. It does not mean the donation is untraceable — a record of the transaction is still held by us and by your bank or payment provider.
| Who | What they see |
|---|---|
| The public and other members | The donation amount and date only, listed without a name |
| Our internal admin team | The full transaction record, kept for accounting and audit purposes |
| The organisation running the campaign | The amount, date and payment reference, listed without a donor name or contact details |
| Your bank or payment provider | Their own record of the payment, as with any transaction |
No. Anonymous donations are open to both members and non-members. You can donate through a campaign link shared with you without signing up.
Your name and contact details are not displayed alongside the donation.
No. Card and bank details are handled directly by our licensed payment gateway partner. MyMember never sees or stores your full card or account number — we store only the payment reference the gateway returns to us.
Seven years from the date of the donation, in line with statutory financial record-keeping requirements. After that, records are deleted or further anonymised.
You may request access to, or correction of, your personal data under the Personal Data Protection Act 2010 by writing to enquiry@mymember.my. Transaction records we are legally required to retain cannot be deleted before the retention period ends, but we can remove identifying details that are not required for that purpose.
No. A tax-exemption receipt is issued by the organisation receiving the donation and must carry the donor's name and identification details. Because we do not pass your name to them, there is nothing for them to issue a receipt against.
If you need a receipt, or intend to claim a tax deduction, please donate under your name instead.
Generally, no. Donations made through a campaign are final once processed, whether given anonymously or under your name.
The exceptions are duplicate payments, payment processing errors and proven fraud. If any of these applies, email enquiry@mymember.my with the payment reference, amount and date shown on your bank or card statement so we can locate the transaction. Approved refunds are returned to the original payment method.
Full details are set out in our Refund Policy.
If you were signed in when you donated, yes. The donation stays in your own history so you can keep track of what you have given. It remains hidden from the public and from the organisation running the campaign.
If you donated without signing in, there is nothing to link the donation to, so it will not appear anywhere in the app.
The amount counts towards the campaign's fundraising total, so your contribution still moves the campaign forward.
It is excluded from public donor lists, leaderboards and donor recognition tiers. This is deliberate: if an anonymous gift moved a public ranking, others could work out who gave what simply by watching the board.
The link records which campaign and which referrer the donation came through. It does not attach your name to the donation, and the person who shared the link cannot see who donated anonymously through it.
No. Once a donation is submitted, its anonymity setting is fixed. Your name is never written to the campaign record in the first place, so there is nothing for us to reveal later, and no way to undo a donation that was already made under your name.
Questions about an anonymous donation?
Please include the payment reference, amount and date from your bank statement.
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